Professional Skills

Highly technical, innovative, visionary and results-driven Professional with Strong analytical skills to help corporates achieve strategic objectives

Result-focused and effectual leader with proven ability to turnaround corporate profitability with use of information and communications technology

Consistent record of delivering extraordinary results in growth, revenue, operational performance, and profitability.

Talent of proactively identifying and solving problems – controlling costs, automating systems to maximize productivity and ROI

Proven record of accomplishment piloting and driving several businesses into new marketplaces. Strong business acumen with experience identifying and securing alliance partnerships, identifying markets, managing the sales cycle, and development

Extensive experience providing business solution that enhance productivity, improve process, drive sustained performance, and maximize revenue potential. Proven track record of building systems with zero dependability on Humans

Skills

Skills

Profile and Value

Profile and Value

Technologies

Application & Mobile system Designs 95
Business Process Analysis 90
Electronic Commerce Strategy/Design 85
Business Data Management 80
Security and Disaster Planning 75
Data warehouse & BI Design 70

Profile timeline

Profile Timeline

Employment History

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NATIONAL ELECTRONICS SERVICERS MANAGEMENT CO.

  • Managing staffing, budgeting, designing, development and integration of Software and Hardware systems for local 195 active clients. P&L responsibility with department budget. Identify opportunities and risks for delivering the company’s services as a web-based business and Mobile applications including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.
  • Identify technology trends and evolving social behavior that may support or impede the success of the business. Evaluate and identify appropriate technology platforms (including web/Mobile application frameworks and the deployment stack) for delivering the services.
  • Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all Local and web-based services.
  • Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company’s data and servers. Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
  • Ensure the company’s internal technological processes and customer-facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility.

Key Achievements:
Identified untapped market niche and negotiated strategic license agreement to acquire technology to develop new products; $500K investment yielded untold millions in niche-market revenues. Understanding of customer needs and marketplace direction, led to new product development that now accounts for 50% business. Served as key liaison between workforce and senior management to recover $1.2MM annually in lost business and turn re-supply division to a more productive 85% on-time performance.

KUWAIT UNIVERITY- CENTER OF EXCELLEANCE – Technology Consultant for Kuwait Register Based Census System

Defined functional and non-functional business requirements for an Centralizing Data warehouse containing data from PACI, MOI, MOE and other 9 government agencies systems. Analysed data flows and data elements, performed data modelling, created ERDs .Analysed and defined business requirements also for an Oracle front-end to a data warehouse, with the goal of increasing flexibility and usability for customers accessing customer data. Responsible for the design, development and deployment of DW with BI (Cognos) application through phased, iterative releases – each delivered on time and within budget. Responsible for task order delivery, project plan, concept of operations, functional (process) requirements and traceability, scope of services, resource assignments, and managing stakeholder expectations. Used BPMN and use-case to build business case. Rapid prototyping approach provided stakeholders demonstrative results early in development and allowed continuous refinement. Improved data quality by 80%.

  • Directed development of pilot project coded named Kuwait Register Based Census System (KRBCS). System designed to produce statistical report sets required by the authorities and Central Statistical Office by extracting data from 11 other government agencies.
  • Defined scope and identified high-risk areas for integration between core banking and multiple existing systems
  • Analyzed complex data flows and data elements for specific use cases
  • Created high-level and detailed UML activity diagrams, use cases, and/or decision matrices for all requirements
  • Facilitate meetings and requirements gathering workshops with stakeholders
  • Requirements traceability across the project lifecycle, used process modelling tools (BPMN) to define process and requirement
  • Prepared user acceptance testing including the preparation of test plans, used (Use-case) for modelling
  • Analysed and documented “as is” and “to be” business processes and undertaking gap analysis
  • Wrote the Requirements and Functional Specification documents.
  • Foresaw the effect of implementing the change on Data warehouse system and judge its effectiveness
  • Predicted the consequences of implementing the changes and prepare remedial plans, in advance, to meet the challenges and shortcomings successfully
  • Explained the advantages, reasons, shortcomings and its impact on routine system to the stakeholders
  • Interacted with Business and Technical stakeholders during the course of project life cycle and negotiated challenging solutions. Liaised with development team in order to establish a technical vision for the project. Defined conceptual model and entity model for system
  • Modelled current “as-is” and projected “to-be” business workflow processes
  • Created high-level and detailed UML activity diagrams, use cases, and/or decision matrices for all requirements
  • Translated the business needs into detailed business requirement specifications.
  • Facilitate meetings and requirements gathering workshops with stakeholders
  • Prepared physical view and development view of DW
  • Created innovate method of capturing and documenting business rules
  • Designed the business rules architecture, methodology and strategy for harvesting 900 central statistical office census rules.
  • Managed change management processes and activities related to TBS project
  • Defined the deliverables by distributing project into phases
  • Conducted internal review workshops to validate definition phase approach
  • Performed data quality checks in for satisfaction stakeholders
  • Managed and wrote complete set of detailed system specifications for new and existing applications; included all high-level and detailed requirements, ERDs, XML schema, activity diagrams, etc.
  • Performed data analysis, created data dictionary, collected all lookup values, designed new relational database

Key Achievements:
Cutting cost and management efforts required for field census by designing and deploying historical registered based census known as e-census for state of Kuwait. End to end system analysis and design with leading team of professionals for developing the system. Chief consultant on technology to senior Ministry official and Executive Team Members.

AL-KHALDIYA (HP GOLD PARTNER)

  • Responsible for all aspects of strategic IT planning, implementation and support nationwide clients as an integral component of business plan. Engineered turnaround of IT’s performance and service levels. Transform IT into a strategic business partner, Manage and deliver multiple large scale projects on time and within budget. Responsible for budgeting, design and support of all technology
  • Increased sales by 34% by Identifying critical factors for outsourcing success from Strategic, Technology and Financial perspectives for Opex for existing customer and evaluate business model for managed services within group. This includes but not be limited to financial models, operational processes, market drivers and deliverables. Analyze the IT service market and customer requirements
  • Developed managed services strategy and conducted market segmentation to achieve the managed service sales target. Evaluated business cases and TCO (total cost of ownership) for managed services and introduced and successfully delivered managed services product in coordination with HP
  • Explore and analyze customer’s managed services requirements, make an end-to-end service solution. Define service baselines and provide a competitive managed services solution to fulfill customer’s requirements. Supporting customers in writing managed services RFPs and services contract
  • Developed and designed measures to controls for managed services’ suppliers Designing and implementing new Sales strategies for managed services and outsourcing.
  • Leaded sales team for new customer acquisition by developing new products as per market needs and implementing innovative sales strategies. Raising awareness of managed service to the customers. Assisting account managers to identify opportunities and providing technical pre-sales support when required

TAWASUL TELECOM

  • Created new revenue stream by utilizing existing investment by Introducing new concept of Managed Applications and Managed Database launched in GCC.
  • Designed feasibility Study process for new product development and project management department.
  • Designed and re-engineered outsourcing concepts by implementing difference between tactical, strategic and transformational outsourcing.
  • Designing and implementing new Sales strategies for managed services and outsourcing.
  • Leading marketing research and business development departments by contributing pro-actively in enhancements.
  • Designed policies and procedures for pre-sales department.
  • Build and trained Team of 4 Project managers, implemented standards and Polices on department level.
  • Worked with Sales to create pipeline and prospects.
  • Implementing new database vault technology to secure sensitive data from technical staff.

ZAIN Sudan (MOBITEL CO. LTD)

  • Decreased software licensing cost by 50% ($1.2 Million) by designing architectural standards for the CSX database infrastructure and implementing only required new database technologies for new business operations.
  • Responsible for restructuring IT departments database group that required working with the UNIX, networking, application and disk storage groups. Implemented backup and recovery standards, business disaster planning and resumption strategies. Also defined complete Oracle departmental standards and designed and implemented a system for problem tracking.
  • Implementation of TimesTen in Memory database exclusively to server 1.8 million prepaid subscribers and replication to TimesTen on disaster recovery site.
  • Design and Implementation of 2 nodes for billing and 3 nodes for history, eCare and web portal Oracle Real Application Cluster. Using Data guard, Oracle Streams and Oracle Flashback Technology to ensure 24 x 7 business continuity.
  • Deployed tuning techniques to optimize database response time with over 40 million records updates per 5 minutes. Designed and implemented data load procedure for web portal and data warehouse reducing 70% of data loading time.
  • Implementing combination of MAA to achieve 2.5 minutes downtime, for 12 Oracle databases using Oracle Real Application Clusters, Oracle Data Guard, Oracle Streams, Oracle Flashback Technology and Automatic Storage Management (ASM).
  • PM for data migration from old billing system (Mobex and Apex) on Informix to oracle (Telecommunication Administration and Billing System: TABS). Supported Developer to write codes, procedures and triggers to ensure optimal system performance. Review database access code and recommend tuning opportunities.

ZUMORRODA INVESTMENT FOR ASSET MANAGEMENT (Z-INVEST)

  • Analyzed and re-designed IT processes for accuracy and significant efficiency and performance gains, saving estimated $10K in annual company costs by implementing paper less environment.
  • Directed Implementation of Oracle Financials & Oracle Collaboration Suit for the company and the entire group to save estimated $20K annually.
  • Designed process for eCommerce website to build online stock trading for its clients and portfolio holders to achieve maximum performance for productivity.
  • Designed the new portfolio system based on Oracle technologies which is state of the art solution, tightly integrated to oracle financials.
  • Determined technologies and costs to implement VOIP system across subsidiaries to reduce the cost on communication.

KUWAIT INSURANCE COMPANY

  • Saved $1 Million by designing and developing in-house Oracle based Insurance application used by production departments, modules deployed:
    • Individual Life Insurance system
    • Individual Claim system
    • Group Life & medical Insurance system
    • Group life & Medical Claim system
  • Saved 30K KWD by designing Database system for Share Holders and worked as a team leader with developers to build application in-house for corporate department for management of shareholders and dividend processing. System was linked to core financial application for lesser human interaction and concurrent accounting reports.
  • Technical architect for the data warehouse portion of the project. The data warehouse had an input of over 250 approx. files every month from various customers. Integrated a process that would validate, cleanse and report aggregated erroneous data, alert business users and substantially ease support effort. Interacted with developers to ensure proper loading of data. Designed the Intranet system which included a complex Oracle database. The schema included multi-dimensional tables and the number of tables exceeded 200. Designed the entire logical and physical data model with 500+ tables, set technical direction, and was the technical lead for Share Holders system and led team of developers to build application in-house for corporate department for management of shareholders and dividend processing. System was linked to core financial application for lesser human interaction and concurrent accounting reports.
  • Design and configured a 2-Node and a 4-Node Oracle 9i RAC (Real Application Cluster) that is using data guard to replicate to 2 standby databases as a high-availability solution for medical claim system used online. Setup and administer 9i Physical Standby databases as part of the disaster recovery strategy; this meets the 15 minute maximum down-time requirement by the CEO.
  • Responsible for designing, creating, installing, configuring and maintaining all Oracle databases for all 3rd party applications deployed on Digital Alpha Servers HP- TRU64 UNIX, Windows NT & 2000 and EAS Red Hat Linux servers.
  • Tuning SQL statements, establishing security policies through roles and database triggers. Managing Oracle Objects (Tables, Indexes, Views, Procedures, Triggers, Functions), analyzing tables, reorganizing indexes, rebuilding indexes, constraints as needed. Applying Archive files for Time Based Recovery, using Import, Export, Cold backups, applying old copies of previous actual data files.

 

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