Remove SmartWare & Virtual CD Manager partition from My Passport/Western Digital USB HDD

Yesterday I bought new Western Digital My Passport Essential SE 1 TB USB 2.0 Portable External Hard Drive WDBABM0010BBK-NESN (Midnight Black) and was really exited to use it but as soon as I plugged the drive, I was really so mad because the external drive came with a software called SmartWare, which was fine with me but what WD guys have done is that, they did not included the instruction to remove that partition. Why would I like to remove it?? Because it was eating about 600 MB of my space and plus I dont feel comfortable when I dont know what that piece of software do!

I tried couple of small time things to remove it like DiskPart and Format but nothing worked and the space reported to me was only 930GB, Where It should atleast show me close to 1 TB (1 terabyte = 1024 gigabytes) so after wandering over the net for quite sometime and looking for a solution to reclaim space I stumbled upon WB Forums and was really surpriced to know that WD is losing customer just because of this!

Well I didn’t had the option to return the PHD (Portable Hard Disk) so found one solution which actually makes sense to me. Here is how I removed the SmartWare & Virtual CD Manager partition from My Passport/Western Digital USB HDD:

  • Removed/Deinstalled All SmartWare Software from My windows box (Instruction to do that are here)
  • Start ->SearchBox-> Type cmd
  • DiskPart
  • list disk
  • select disk 2 (This was mine, your can be different)
  • clean
  • create partition primary
  • Download the Utility from to do the low level format
  • Installed the Tool
  • Ran LLF on my USB

After I was done with this, which actually took some good amount of time I was able to recover space *almost* and it started reporting me 999.5 gigabytes = 0.976074219 terabytes which actually makes sense as the computers will never be able to report the entire amount of space or HDD might use that space to maintain the index of your file. What ever the case is I actually got rid that what crap software.


  1. hey there,

    I bought me a WD my passport essential SE and I stumbled upon the same problem as you did with your device.
    So I tried out the things you instructed and everything seemed to go wel until the tool was ready and it said that I should format the disk and create partitions…
    Now my windows vista won’t recognize the drive and the only thing it finds is the ‘smart’ware.
    The only way I can find the disk is with the tool. I cant even find it with DiskPart.
    So now the final question, Do you know how I can solve this?


  2. Hey,

    I did some further investigation and it seems that I can find the disk in diskpart. The strangest thing is that he recognizes the drive as a 698GM disk, and what is even stranger is that when I check for any partitions it doesn’t find anything of the smartware. What is interesting is that it does find the smartware as a volume…
    So I think diskpart isn’t the place to look for the solution of my problem there it doesn’t even look at the smartware as a part of my HDD.
    maybe another hard disk low level format program. I ‘m do hope that I can get the drive back to work.


  3. Unfortunately this didn’t work for me. The HDD Low Level Format tool took all night to format my 750Gb drive and thoughout the process it reported the full capacity of the drive being potentially available. However, once the low level format was complete, the application stated that a primary partition needed to be created and then the drive formatted. As soon as I used DISKPART to create a partition and formatted the drive to NTFS, the drive capacity was once again reduced to 697Gb (approx), the WD Smartware Virtual CD partition once again consuming a good amount of the advertised capacity. Anyone who has found a successful software based solution to this problem is doing well.

  4. Did all you suggested but “read only” UDF partition is still there. Not good! I’ll try Partition Magic next.

  5. Hi, I read your nice article and I did whatever you said… But still my windows (winXP) see 930 GB instead of 999G. What am I missing.

  6. I have a 1TB hard disk and the result is the same. After I completed the low level format there was a notice to format and partition the disk, and when i made the format, it was shown once again as a 930G not 1000G… How was your result Nabeel. Did you receive the comments by the others on this forum and have you found a solution. If anyone has found how to do it kindly share with everyone. This trickyware is such a waste of useful space and a waste of our time too…

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